--- title: June 2023 Updates | Resilience & Reliability description: The update improves the efficiency and stability of the joe Point of Sale app through web sockets technology and on-screen payment prompts. image: https://blog.joe.coffee/hubfs/toa-heftiba-6bKpHAun4d8-unsplash-Recovered.png --- [![joe-logo-2023-edition_joe logo white on red](https://blog.joe.coffee/hs-fs/hubfs/joe-logo-2023-edition_joe%20logo%20white%20on%20red.png?width=75&height=75&name=joe-logo-2023-edition_joe%20logo%20white%20on%20red.png)](https://joe.coffee) - [PRODUCT OVERVIEW](https://joe.coffee/point-of-sale) - [TESTIMONIALS](https://joe.coffee/testimonials) - [PRICING](https://joe.coffee/pricing) - [ABOUT US](https://joe.coffee/why-joe) - [FAQs](https://support.joe.coffee) - RESOURCES - [COMMUNITY HUB](https://joe-partner-community.circle.so) - [INDUSTRY BLOG](https://blog.joe.coffee) - [PARTNER STORIES](https://blog.joe.coffee/testimonials) [OWNER LOGIN](https://manage.joe.coffee/login) [ORDER AHEAD](https://shop.joe.coffee) # June 2023 Updates | Resilience & Reliability The update improves the efficiency and stability of the joe Point of Sale app through web sockets technology and on-screen payment prompts. [Cass Clark](https://blog.joe.coffee/product/author/cass-clark) Jun 15, 2023 --- ## Faster App Response with Web sockets Recently our team of engineers have been working under the hood of joe to make a more efficient and stable experience for your baristas. The answer is a big investment in web sockets. For us non-software engineer folks, web sockets are a technology that allows joe to have a more instant connection and response, where requests (such as processing a payment) are exchanged in real-time. Prior to this update, with **every action** -- whether that’s the barista tapping among the menu, adding an item to the cart, applying a promo code, etc. -- a request was sent from the joe device to the joe server, then had to **wait** for the server to respond. This was time consuming and added a ton of load to joe and your internet connection. Now, with web sockets, we establish an *open* connection between your joe device and our server. This connection stays open, and both sides can send requests and responses to each other instantly. For example, prior to an investment in web sockets, the process of a barista just adding a 16oz iced americano to a ticket, and a customer inputing their loyalty phone number resulted in more than 350 requests to and from our server — yikes 😱! With our web sockets’ open connection, the same order creation process, *plus* a customer loyalty phone number, *and* redeeming a reward, now only requires 48 requests from our server — **mind blown** 🤯 **.** With this update to stability, your baristas and customers in-person will notice a far faster and more efficient real-time communication, providing a smoother user experience. ## Updates to On-screen Payment and Processing Prompts As seen below, the latest update to joe Point of Sale includes new on-screen prompts related to payment processing and error codes when a payment is being processed. ![Payment Confirmation Gifs (3)](https://blog.joe.coffee/hs-fs/hubfs/Payment%20Confirmation%20Gifs%20(3).gif?width=1228&height=492&name=Payment%20Confirmation%20Gifs%20(3).gif) Updates to these visuals include: 1. **New consumer prompts** for adding a tip and card payment via chip, swipe, or tap. 2. Contextual **prompts for baristas about customers’ payment** 3. **Payment error codes**, such as “Card removed too early”, or “Try a new read method” These updates will provide baristas more context throughout the transaction, limiting the number of canceled payments, reduce workflow interruptions, and will give customers a swifter checkout experience. ![Untitled](https://blog.joe.coffee/hs-fs/hubfs/Untitled.png?width=2588&height=1326&name=Untitled.png) ## Redeem promo codes on multiple items with “Unlimited Use Promo” If your shop loves to offer promotions such as happy hours or uses promo codes for discounted items like employee shift drinks, this update is for you. We’ve updated parameters around the “Unlimited Use” promo codes so they can be redeemed on multiple items in a cart, for **in-person redemptions only.** As seen in the images below, this example of an “Unlimited Use” Happy Hour promo code applies 50% off pastries during the hours 3-6pm. With this update, the “HHPastries” promo is automatically applied to all pastries in the order. ![Untitled (1)](https://blog.joe.coffee/hs-fs/hubfs/Untitled%20(1).png?width=1600&height=492&name=Untitled%20(1).png)   At joe, we are committed to providing the best possible experience for coffee shop owners, baristas, and their customers. Our latest update to the joe Point of Sale system is a significant step forward in optimizing barista efficiency, supercharging customer loyalty, and helping grow coffee shop businesses. If you haven't already, we invite you to try out the joe Point of Sale system and experience these exciting new features for yourself.    For Coffee Pros ### Streamline barista workflow with joe Maximize your barista efficiency to make the most of peak times of the day with joe Point of Sale. [BOOK A DEMO](https://grow.joe.coffee/coffee-shop-point-of-sale) [![dual sided](https://blog.joe.coffee/hubfs/dual%20sided.png)](https://grow.joe.coffee/coffee-shop-point-of-sale)   ## Similar posts ### [joe Rewards Bring Modern Marketing Tools for Busy Coffee Shop Owners](https://blog.joe.coffee/product/joe-rewards-bring-modern-marketing-tools-for-busy-coffee-shop-owners) Learn how small coffee shop owners can harness the power of modern marketing tools, just like Starbucks, to connect with customers and build loyalty. Cass Clark Nov 15, 2023 ### [Point of Sale Updates- May 2023](https://blog.joe.coffee/product/joe-point-of-sale-updates) Learn about the latest updates to our product, including better order management, enhanced sales summary, and bug fixes. Cass Clark May 12, 2023 ### [Now Available! joe Rewards Brings Coffee Shops their Own CRM Tool](https://blog.joe.coffee/product/joe-rewards-brings-coffee-shops-their-own-crm-tool) Discover joe Rewards' newest CRM tool for coffee shops, can help coffee shop owners connect with customers anywhere, build brand loyalty, and boost... Cass Clark Nov 15, 2023 **Let's build coffee** and community together. Sign up today to get the inside scoop on all things independent coffee. From industry trends to inspiration about how to innovate, find out how others are thriving by leveraging joe's effortless technology. ### ![joe-logo-2023-edition_joe logo white on red](https://blog.joe.coffee/hs-fs/hubfs/joe-logo-2023-edition_joe%20logo%20white%20on%20red.png?width=92&height=92&name=joe-logo-2023-edition_joe%20logo%20white%20on%20red.png) The complete ordering system, built for local coffee shops to thrive.    ### Resources - [Get a Demo](https://joe.coffee/get-started) - [Partner Login](https://merchant.joe.coffee/) - [Support](https://support.joe.coffee/) - [Blog](https://blog.joe.coffee) - [Merchant Terms of Service](https://joe.coffee/merchant-tos/) - [Terms & Conditions and Privacy Policy](https://joe.coffee/terms-of-service-privacy-policy/) ### Our Company - [About Us](https://joe.coffee/why-joe) - [Contact Us](https://support.joe.coffee) © 2023 Coffey Ventures, Inc. All rights reserved [Privacy Policy](https://joe.coffee/terms-of-service-privacy-policy/) [Powered by Atlas - a B2B SaaS HubSpot theme](https://www.kalungi.com/atlas-hubspot-theme-for-b2b-saas-software)