--- title: Enhancing Relationships description: Learn how joe makes life better for baristas, owners, and coffee lovers with mobile ordering built specifically for coffee behavior on both sides of the transaction. image: https://blog.joe.coffee/hubfs/Screen%20Shot%202019-04-04%20at%2010.43.31%20AM.png --- [![joe-logo-2023-edition_joe logo white on red](https://blog.joe.coffee/hs-fs/hubfs/joe-logo-2023-edition_joe%20logo%20white%20on%20red.png?width=75&height=75&name=joe-logo-2023-edition_joe%20logo%20white%20on%20red.png)](https://joe.coffee) - [PRODUCT OVERVIEW](https://joe.coffee/point-of-sale) - [TESTIMONIALS](https://joe.coffee/testimonials) - [PRICING](https://joe.coffee/pricing) - [ABOUT US](https://joe.coffee/why-joe) - [FAQs](https://support.joe.coffee) - RESOURCES - [COMMUNITY HUB](https://joe-partner-community.circle.so) - [INDUSTRY BLOG](https://blog.joe.coffee) - [PARTNER STORIES](https://blog.joe.coffee/testimonials) [OWNER LOGIN](https://manage.joe.coffee/login) [ORDER AHEAD](https://shop.joe.coffee) # Enhancing Relationships Learn how joe makes life better for baristas, owners, and coffee lovers with mobile ordering built specifically for coffee behavior on both sides of the transaction. [Nick Martin](https://blog.joe.coffee/author/nick-martin) Apr 4, 2019 --- ## A good customer experience is great business for coffee shops ## A common misnomer about mobile ordering is that customers will stop ordering in person and the line will simply move to the other side of the counter. With the wrong mobile ordering solution that might be true, but we set out from day 1 to ensure we're driving new revenue growth for our partners.  With joe, you get more than just mobile ordering. We couple the convenience of a mobile with a rewards program and automated deals engine that uses your customers past purchase behavior to send custom offers and deals so you stay top of mind and they order more often and larger average tickets. Of course, all the best tech won't make much of a difference if the barista on the other side of the order isn't happy and bought in. With that in mind, we've spent most of our time building joe focused on ensuring a friction-free barista experience. After all, as former baristas ourselves we have a keen understanding of how demanding the job can be - especially when it's busy. In the video at the top of the page you hear from Cory - a barista at El Diablo in Seattle - about how joe makes life easier behind the coffee bar. When you couple a great mobile & rewards experience for customers with a seamless integration into the workflow for baristas you get some great results.  With over 10,000 points of feedback from customers, over **96% or orders are marked as a positive experience** (they were made correctly and ready when the customer arrived) and joe users spend over $35 more every month than they do in-person alone. That's game changing for shops and is why our partners have increased revenue $9K or more with joe when they follow our exclusive marketing playbook.     ## Similar posts ### [Partner Showcase: Diedrich Espresso](https://blog.joe.coffee/diedrich_leaves_ubereats_for_joe_mobile_order_and_pay) Joe is a free service for independent coffee shops that lets them accept mobile orders & payment from customers that want to support small business... Joe Success Team Jan 11, 2019 ### [We've Partnered With Gravity Payments To Take On Square](https://blog.joe.coffee/alternative_to_square) Many coffee shops were burned by Square's latest rate hike. We've partnered with Gravity Payments to stand up for local coffee shops. Joe Success Team Mar 5, 2020 Podcast Promo ### [Coffee & Community Interview Series](https://blog.joe.coffee/coffee-community-pod-series) Explore the inspiring journey of Vanessa Alvarez, owner of Catalina’s Coffee & Cocktails, as she shares insights on building community, balancing... Marketing May 31, 2024 **Let's build coffee** and community together. Sign up today to get the inside scoop on all things independent coffee. From industry trends to inspiration about how to innovate, find out how others are thriving by leveraging joe's effortless technology. ### ![joe-logo-2023-edition_joe logo white on red](https://blog.joe.coffee/hs-fs/hubfs/joe-logo-2023-edition_joe%20logo%20white%20on%20red.png?width=92&height=92&name=joe-logo-2023-edition_joe%20logo%20white%20on%20red.png) The complete ordering system, built for local coffee shops to thrive.    ### Resources - [Get a Demo](https://joe.coffee/get-started) - [Partner Login](https://merchant.joe.coffee/) - [Support](https://support.joe.coffee/) - [Blog](https://blog.joe.coffee) - [Merchant Terms of Service](https://joe.coffee/merchant-tos/) - [Terms & Conditions and Privacy Policy](https://joe.coffee/terms-of-service-privacy-policy/) ### Our Company - [About Us](https://joe.coffee/why-joe) - [Contact Us](https://support.joe.coffee) © 2023 Coffey Ventures, Inc. All rights reserved [Privacy Policy](https://joe.coffee/terms-of-service-privacy-policy/) [Powered by Atlas - a B2B SaaS HubSpot theme](https://www.kalungi.com/atlas-hubspot-theme-for-b2b-saas-software) ```json { "@context" : "https://schema.org", "@type" : "VideoObject", "contentUrl" : "https://4591743.fs1.hubspotusercontent-na1.net/hubfs/4591743/Joe%20coffee%20app%20325.mp4", "dateModified" : "2022-05-26T19:11:14.543Z", "duration" : "PT3M20S", "height" : 1080, "name" : "Joe coffee app 325", "thumbnailUrl" : "https://api-na1.hubapi.com/filemanager/api/v3/files/thumbnail-redirect/8661274589?portalId=4591743&size=medium", "uploadDate" : "2019-04-04T17:25:53.356Z", "width" : 1920 } ```