joe POS
How joe POS helped Vail Coffee Stop take the next step
joe Point of Sale helps Vail Coffee Stop streamline workflow and boost customer experience.
The iconic Caffe Ladro in Seattle upgrades to the joe Point-of-Sale for Coffee Shops platform to boost their digital relationships and compete with Starbucks.
Overview: A Coffee Staple in the Pacific Northwest
Caffe Ladro is a Seattle-based coffee roaster and retailer with 17 locations across the Pacific Northwest. Since its founding in 1994, the company has established itself as a key player in Seattle’s renowned coffee scene, offering high-quality coffee and friendly service.
The Challenge: Outdated Technology Hindering Growth
Despite its success, Caffe Ladro faced operational challenges due to outdated technology. After more than a year of evaluating various solutions, including Toast and Square, the company needed a system that could not only streamline workflow but also enhance customer engagement through loyalty rewards and digital ordering.
Jack Kelly, CEO of Caffe Ladro, stated, "Since 1994 our mission has been to provide the best coffee and staff that Seattle has to offer. Choosing joe streamlines workflow to make life better for baristas while deepening customer relationships through a loyalty, rewards, and digital ordering experience that is second to none. After demoing the product, the decision was easy."
The Solution: Implementing joe OS for Seamless Operations
Caffe Ladro made the strategic decision to implement joe OS, a platform designed to enhance operational efficiency and customer engagement. The new system provided an easy-to-use interface, streamlined transactions, and robust data analytics, enabling the company to optimize its marketing strategies and product offerings.
"Since 1994 our mission has been to provide the best coffee and staff that Seattle has to offer. Choosing joe streamlines workflow to make life better for baristas while deepening customer relationships through a loyalty, rewards, and digital ordering experience that is second to none. After demoing the product the decision was easy."
The Results: Increased Sales, Customer Engagement, and Barista Satisfaction
The adoption of joe OS has led to measurable improvements in business performance across multiple areas.
1. Significant Revenue Growth
Since transitioning to joe OS, Caffe Ladro has experienced a 40% increase in monthly sales, demonstrating the platform’s ability to drive business growth.
2. Increased Barista Tips and Satisfaction
The streamlined system has led to a 30% increase in barista tips, improving employee morale and overall job satisfaction.
3. Enhanced Customer Insights
With joe OS, Caffe Ladro now has access to valuable data analytics, allowing the company to gain deeper insights into customer behavior. These insights have helped refine marketing campaigns, introduce new products, and create personalized experiences that foster long-term customer loyalty.
Conclusion: A Future-Ready Coffee Experience
By adopting joe OS, Caffe Ladro has successfully modernized its operations, enhancing both customer and employee experiences while driving revenue growth. The system’s seamless integration of loyalty rewards and digital ordering has positioned Caffe Ladro for sustained success in an increasingly competitive market.
As Caffe Ladro continues to grow, the combination of high-quality coffee, dedicated staff, and modern technology ensures that it remains a leading coffee destination in the Pacific Northwest.