Operating During COVID: Create a Buffer Zone
COVID-19 best practices to keep customers and baristas safe.
Provide the safest customer interaction with curbside pick-up. Read on for tips and a partner showcasing the process.
This blog is a part of the series 7 tips for pick-up only service. This article centers around providing the safest curbside experience for customers.
Curbside Pick Up
Deliver customer's orders directly to their car for the safest and healthiest transaction possible. With order ahead and curbside pick up, you are providing an exceptional contact-free experience for your customers.
In this post, we include tips for an exceptional curbside experience along with a partner showcasing the process.
Tips for the optimal curbside experience
- Step 1 - Offer customers an easy way to order ahead, either through mobile ordering with joe or over the phone to your shop
- Step 2 - Baristas fulfill the order right away and notify the customer when it's ready!
- Step 3 - Provide a designated pick-up zone for quick curbside pick up
- Step 4 - Baristas walk the customer's order out as soon as they arrive. joe's "I've arrived" feature on the consumer app notifies baristas when the customer has pulled in.
Pro tip: For an added layer of precaution, set a table on the sidewalk of the pick up zone. Baristas can set the drink down on the table, and the customer can pick it up.
Indaba Coffee Roasters is thriving with curbside pick up through joe at three out of their five locations. They've designated pick-up zones right outside the shops to allow for quick and healthy service. Check out their curbside experience in the video below, their customers love it too!
Moving to mobile ordering only is the safest possible way to serve your customers and keep your doors open.
Email us at success@joe.coffee and get started. You can provide exceptional curbside experience to your customers within the next 24 hours.