At joe, we take pride in truly partnering with independent coffee shops and their owners. In this short series, we're meeting the faces of the joe Partner Success team who work with every joe partner to launch successfully, set and surpass goals, and ultimately grow their business.
Meet Mario Sanchez, Partner Success Manager & joe Point of Sale 🦾Powerhouse🦾
Mario has been a part of the joe team for more than 3 years, working to cultivate relationships with coffee shop owners across the U.S. and ultimately grow their business with the right tech.
Though in the most recent year, Mario's role has focused on working with joe Point of Sale, from product development to partner success. We asked Mario a few questions to get to learn more about his day-to-day role, working with coffee partners and the joe team.
What you'll see from the conversation below, or have seen from working first hand with him, is that Mario is truly dedicated to the growth and long term success of the shops he works with.
1:1 with Success Manager, Mario
Q: How would you describe your day to day as a Partner Success Manager?
A: My day to day activities at joe consist of working closely with joe Point of Sale partners. From demo-ing them and launching them, and really supporting their needs with joe. The second half of my role is working closely with our Product Team and Software Engineers around features and development of the joe Point of Sale. Working firsthand with partners I try ensure all of our joe tech is built to meet the needs of coffee shop owners and the coffee user experience.
Q: What's your favorite part of your role?
A: Community. I get to work with small businesses owners every single day and I've most enjoyed learning how we can support them and provide a great customer experience. I’ve met some of my closest friends through coffee these past couple of years and I wouldn’t change the experience.
Q: What are you most looking forward to in your role?
A: Service. I believe that good things take time and in most industries the main focus is on the bottom line but the biggest impact I’ve learned working with so many coffee shop owners is they prioritize relationships. So I’m excited to continue to build a product that provides a great experience for the customers, baristas behind the bar and the owners who working everyday to keep the doors open.
Q: We have to ask, what's your favorite coffee beverage?
A: Cappuccino with Almond Milk - I keep it pretty basic on my. But my favorite drink is from Avole Coffee or poured by Paulo at Seattle Barista Academy.
Mario (third from left) after connecting with a cohort of new coffee shop owners at
Seattle Barista Academy.
Q: If you opened your own coffee shop, what would you name it?
A: MAS Vida or Alegre. MAS Vida means 'More Life' and both my moms initials and mine are M.A.S. so it’s a small piece of home and well. Alegre means 'happy and cheerful', and that’s the experience I would want my customers to have every time they come through the door.
Mario is just one of the joe Partner Success team dedicated to helping coffee shop owners grow a thriving coffee business through the joe Point of Sale. Tap into the Growth Calculator linked below to learn how joe Point of Sale will harmonize your in-person and digital orders, automate loyalty marketing, and help you acquire new customers.