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We're releasing a major update to the loyalty experience for POS Partners designed to personalize the joe app experience and make a hero of your brand.
Key Points:
This week, partners will see a major update to the app that makes way for a richer loyalty experience and streamlined ordering.- Shops running on the POS will see a fully personalized brand experience running on joe that features loyalty, reordering, and uses data from their shop to suggest trending items
- Favorites saved on the app are available to reorder in a tap with modifiers included at the POS
- Loyalty customers at POS shops have easier access than ever to add, manage, and share gift cards and loyalty balances.
App Ordering Experience
For POS partners, the latest update makes you the hero. Your customers get a fully personalized experience built around your brand and their order history for a more robust loyalty experience.
Personalized Loyalty & Ordering Experience
Our app now emphasizes your coffee shop’s brand like never before. The loyalty card is prominently displayed, ensuring it’s always top of mind for your customers. This is not just a highlight – your brand is the hero of the joe experience. We’ve created a seamless virtual card load program that works on the app, physical gift cards, and is accessible with a phone number and PIN at the point of sale. You can also gamify this experience by offering credits, like loading $100 to get $110 in value. This makes it incredibly convenient for customers to manage and load funds, whether they’re in your shop or at home.
Data-driven suggestions keep your menu fresh
In addition to tracking favorites, your customers will get personalized suggestions based on what's popular on your menu. As trends change seasonally, your customers will be exposed to new items based on what's getting traction at your shop.
Faster workflows during order ahead and in-person
Favorites are saved via the Barista at the POS or customers on the app and can be accessed anywhere. This allows for one-tap orders with all preferred modifiers, saving 90% of time at checkout. Additionally, customers can easily reorder their recent orders or entire baskets of goods, complete with all modifiers. This makes the app extremely convenient for ordering, whether at home or in the shop.
Amplify benefits of the upgrade app with loyalty marketing using "Owner Mode" in the app
Owners can switch to owner mode and run campaigns from their phones, even while on a break. This powerful new extension to our rewards program and payment experience allows you to manage your marketing content effortlessly, ensuring you can focus on what you do best – serving great coffee.
Get more out of all of these new features and capabilities by utilizing the marketing tools in merchant manager including:
- Reply directly to feedback including gift cards and promo codes
- Send unlimited marketing campaigns to coffee-specific customer segments directly to their app inbox (includes SMS)
- Customize your loyalty program with automated marketing including loyalty card credits, promo codes, media and more
- Delight customers with fully integrated physical and digital gift cards and promos available on the app, POS, and kiosk (coming soon)
- ... and more
How to upgrade to the POS
Now, over 85% of payments on joe are via partners running the complete payments and relationship platform including the POS. If you're currently only accepting mobile orders with joe, your customers will also get an elevated experience and more streamlined onboarding and reordering experience.
If you're ready to make the switch from a traditional Point-of-Sale to the joe POS, we're offering $500 off hardware to make the switch easy if you launch before October 1st. Email success@joe.coffee to claim the offer.
Want to learn more?
Hear from our founders, Brenden and Nick Martin as they talk through the why behind the big update in our joe Partner Community on Facebook. There we'll be sharing tips, best practices, and taking feedback on features. Additionally, we'll be sharing holiday promo codes that you can use on social media.
Questions? We provide live chat Monday- Friday from 8am PST to 5PM PST at support.joe.coffee. Outside of those hours, we'll respond within one business day. For urgent requests outside of those hours, we monitor the chat and escalate business critical issues immediately 7 days a week.