September 2022 Product Update

This month's introduces new product features across the joe platform including Point of Sale, Mobile-only, and the joe Merchant Portal. These small but impactful updates give owners more visibility into their operational data, gives baristas more control behind the bar, and gives customers more options for choosing local over corporate.

Category Filters to Improve Workflow 

The latest update to the Order Status screen now includes Category Filters to streamline your workflow even further. For devices in the kitchen, filter to only show food items in an order. For devices near the espresso bar, filter to only show hot and iced drinks. 

After updating:

1. Navigate to the Settings icon 
2. Select "Features" 
3. Select the toggles for the categories you want to see in Order Status Screen

Store-specific Digital Gift Cards

The latest release of the joe Mobile consumer app now includes store specific digital gift cards. From a shop's digital storefront, customers will now see a gift card banner that allows them to purchase a digital gift card specifically to one shop.

If a coffee company has multiple locations, under the same company within joe, these store-specific digital gift cards are redeemable at any of those locations.

After purchasing or redeeming a gift card to your shop, customers can view the balance in the newly added Wallet section of their joe app.

Customer Search Update

We know how important it is for you to access customer information! So we've made some small but mighty update by allowing you to search and find customers with their name or phone #. We also provided high level details such as how long they have been supporting your shop, Gift Card Balance and the previous 4 orders. 

Steps: 

1. Tap on Customer tab
2. Input Phone # or Name on Search Bar
3. Review customer data
4. Print or refund previous order 

Manual Card Entry 

Manual Card Entry is necessary for Barista's at checkout order creation for shops. You will have the option to enter the card at checkout and provides you with an option to enter the card details if the card inserted or tapped is unable to process with an outdated card or populates an error. 

Steps: 

1. Tap enter card details
2. Input Credit Card Number 
3. Confirmation Code 
4. CVV 
5. Zip Code

How to manually enter card information

Support Tool

You can now simply tap on the Support Tool and research any questions you may have! This support tool provides you information for your Point of Sale, Merchant Portal and more!

joe Point of Sale harmonizes in-person and digital orders, automates your coffee shop loyalty, and effortlessly acquires new customers who would otherwise settle for corporate coffee. Learn more below.