Issaquah Coffee Company adds a second espresso machine to prioritize mobile order customers and make barista's workflow more efficient.
Switching from Square: Coffee Cabana
Coffee Cabana made the switch from Square and saw a huge boost in their online ordering sales by more than 300%.
All about Coffee Cabana
“Another coffee shop nearby was using joe so I checked it out and I instantly LOVED IT! I quickly went down the joe mobile ordering rabbit hole and it was such an easy application to use, and so user friendly.," Juli's immediate thought was “When do I start?”
After talking with a joe team member that day, the joe menu experts went to work to build Coffee Cabana's digital storefront, and integrated joe directly with her Square POS system. "Within a day we were up and running!" says Juli.
joe branded signage, an online ordering link, and a promotion to encourage her customers to download joe made the switch easy! "It was AWESOME for our team and a seamless transition for our customers," Juli concluded.
Putting customers experience first
Square's online ordering platform provided a solution for many coffee shops across the U.S. when overnight, COVID-19 health and safety regulations shifted. Juli, like many coffee owners took that route, however soon noticed that Square's online ordering options lacked features that were important to her and her customers.
Juli understood that order ahead consumer behavior wasn't leaving anytime soon, and wanted that experience to be superb for her customers, not a hassle.
With joe, Juli's customers can quickly and easily order the coffee they love right from their phone without having to navigate first to her website. Customer's can simply one-tap reorder, rather than re-entering their coffee order every day.
Built in rewards gamify the customer experience, bringing them back more often per week. And featured items built in to their digital menu automatically market Juli's creative specialty drinks to her customers, encouraging additional spending.
And beyond an intuitive ordering experience, joe provided Juli built-in growth features that Square simply couldn't match. Ultimately, Square online ordering wasn't helping grow her business.