Stronger, Smarter, Smoother: joe’s Latest Upgrades for Shops & Baristas

We know running a coffee shop is fast-paced, and your tools should help, not slow you down. Over the past few months, we’ve been upgrading our systems behind the scenes to make everything more reliable. That foundation is now in place, which means we can focus on what matters most: building the features you’ve asked for.

This release includes updates that save time, help baristas work more smoothly, and create a better experience for your customers. 

For Shop Owners & Managers (Merchant Manager)

• Promo Codes (Sept 11) – Create and share special offers with your customers.

• Menu Improvements (Sept 16th) – Easier control over how your menu looks in the app.
• Featured & Upsell (Sept 16th) – Highlight popular drinks and suggest add-ons to boost sales.

• Donation Setup (Sept 18th) – Add simple donation options for causes you care about.
  
  

For Customers Using the App

• Smoother Checkout (Sept 9) – A faster, cleaner way to check out when you have a store balance, smoother reward redemption flow and easier ways to change payment method. 
• Bug Fixes (Sept 9) – No more confusing messages after applying rewards or promo codes

For Baristas & Staff (Point of Sale)

Starting September 11:

• Easier cashier mode for faster service
• See add-ons and customizations more clearly
• Notes for baristas right on the order
• Alerts if the internet is running slow
• A chime for kiosk orders so nothing gets missed
• Card Reader Update Banner
  
  

Starting September 25:

• A simpler way to connect your POS if it’s ever reset
• A new tab to keep track of completed orders
• Better tracking tools to help us spot issues faster

For the full detailed review of updates click here!

These updates are designed to save you time, make things easier for baristas, and give customers a smoother ordering experience. With these in place, you can expect new features to roll out more quickly and more reliably in the future. Please make sure your POS is updated to version 3.12.3 or higher. This ensures you’ll get all the new features without issues. 

To help you make the most of these new features, we’re hosting a webinar on Thursday, September 25th at 3pm PST/6pm EST where you can learn more about how to leverage these updates to improve your operations. Our team will walk you through the enhancements, provide tips on optimizing their use, and answer any questions you may have.

Don’t miss this opportunity to gain deeper insights into how these updates can benefit your business. Join the new joe Virtual Community and RSVP for the webinar below.