Streamlining Our Support Model: Enhancing Your Experience

Introducing the Support Tool

We're thrilled to introduce the new https://support.joe.coffee tool as the central hub for all your support needs. This platform will now be the primary channel for all support requests. Whether you're a barista, manager, or owner, the support.joe.coffee tool offers a range of features to help you get the assistance you need:

• Live Chat Widget: Located in the bottom right corner of the support.joe.coffee tool, the live chat widget is accessible to all baristas and managers. Our support team is available to respond instantly to your queries from 8 a.m. to 5 p.m., Monday through Friday. This feature ensures that you receive real-time support for any questions or issues you may encounter.

• Weekend Monitoring: We understand that business-critical issues can arise at any time. That's why we will be monitoring the support channel during weekends to address any urgent matters promptly. Our team is ready to escalate issues immediately, ensuring minimal disruption to your operations.

Additional Support via Email

In addition to the live chat feature, we also offer support via email. For any urgent business-critical requests, you can reach out to us at success@joe.coffee. This email channel is available 7 days a week, providing you with another avenue to get the help you need when you need it most.

Why These Changes Matter

These updates are more than just a new support tool—they're a reflection of our dedication to enhancing your experience with Joe Coffee. By centralizing all support requests through the support.joe.coffee tool, our entire support team gains visibility into the issues our partners are facing. This allows us to:

• Identify Patterns: By analyzing the support requests we receive, we can spot recurring issues and work proactively to address them, reducing the likelihood of similar problems in the future.

• Quickly Triage Issues: With a clear view of all support requests, we can efficiently prioritize and route them to the appropriate Joe representative or escalate them to our engineering team as needed.

• Deliver a Better Support Experience: Our goal is to provide timely and effective support to help your business thrive. These changes enable us to respond more quickly and ensure that your issues are resolved as efficiently as possible.

We believe these updates will greatly enhance the support experience for all our partners. We appreciate your continued trust in Joe Coffee and are excited to offer you an improved support service. Should you have any questions or need assistance, please don't hesitate to reach out through the support.joe.coffee tool or email us at success@joe.coffee.

Thank you for being a valued partner of Joe Coffee.

Warm regards,

The Joe Coffee Team