Simplified Reporting and New Rewards Structure Coming September 15th!

We’ve got some great news about the upcoming update we announced on August 1st! 

We know that clear and simple reporting is essential to running your business smoothly, so we're excited to share some important updates to our reporting and rewards structures that will take effect on September 15th. These changes are designed to provide more transparency, reduce costs, and give you a better understanding of where your money goes. Here’s what you can expect:

Clearer Breakdown in Reporting:

Starting September 15th, you’ll notice some important changes in how your fees and discounts are reported. We’re breaking things out to make it easier to see the exact costs associated with running your business through Joe:

• Payment Processing Fees Broken Out from Growth Platform Fees: In the new report format, you will see a clear separation between payment processing fees and the usage-based fees that Joe charges. This will help you better understand your costs and identify where you might want to optimize.

• Rewards Redemptions Paid by Joe: With the new centralized rewards model, Joe will cover the cost of sales tax and pay you for reward redemptions. This means that only discounts on promos you create will show up in the “Discounts” section of your reports. All rewards redemptions, like free drinks or discounts redeemed by customers through loyalty points, will now be paid for by Joe.

How This Works:

To fund the rewards redemptions at your shop, Joe will hold five percent of loyalty payments only. This budget allows us to cover the cost of discounts and free drinks that are redeemed by your customers. The benefit? You no longer have to worry about managing these costs, and you gain the advantage of a more predictable expense model.

New Fee Table Breakdown:

To give you even more transparency, we’re introducing a more detailed breakout of fees in your reporting:

• In the Fee’s Table, you’ll see a comprehensive breakdown, making it easy to understand exactly what you’re paying for.

• In the Transactions Report, fees will now be categorized into two main buckets: Payment Processing and Growth. This new categorization will help you clearly see where your money is going and how it aligns with your business goals.

Updated Weekly Challenges: 

Based on data-driven insights, we've moved Double Points Day to Tuesday for better retention, introduced a fun "Thirsty Thursday" drinks challenge to engage customers and ramp up social media, and launched "Social Saturday" to encourage larger orders and group visits. Learn how these changes can help increase purchase frequency, attract new customers, and optimize loyalty for your shop. Read on to see how you can maximize these new opportunities!

Why These Changes Matter:

• More Predictable Costs: With Joe covering the costs of sales tax on rewards and managing the redemption budget, you get a more consistent and predictable expense model.
• Less Admin, More Clarity: By simplifying the way discounts and fees are displayed, you spend less time decoding reports and more time focusing on what matters most—your customers and your coffee.
• Better Insights, Better Decisions: With clearer reporting, you’ll have the information you need to make smarter decisions for your shop. Whether it’s tweaking your promo strategy or understanding your processing costs, you’ll have the details right at your fingertips.

Wrapping Up:

We’re committed to making your experience with Joe as seamless and straightforward as possible. These updates are designed to help you save time, reduce costs, and get a clearer picture of your business’s performance. Mark your calendars for September fifteenth to start seeing these improvements in action!

Need Help or Have Questions?

As always, our support team is here to help you with any questions or concerns. Don’t hesitate to reach out—we’re just an email away!

Cheers,
The Joe Team
success@joe.coffee