Q: "Will we be overwhelmed with orders when we turn on Joe?"
Q: "Will our process be disrupted?"
A: Baristas are already juggling a dozen things at any given time. Changing a process they are comfortable with is the last thing we want to do. We've designed the entire experience to be flexible so that using joe integrates into your existing process. For 99.9% of orders, baristas will only need to tap two buttons and we set the expectation through the app that the customer will receive a notification when their order is ready. We also offer multiple ways to receive alerts that an order has been received so we make sense for businesses of every size.
Q: "What if we don't want to use a dedicated tablet?"
Q: "How much does this cost us?"
Here's the short answer: nothing more than you would if someone paid with a card in person. Long answer: businesses pay the 2.9% fee credit card processing plus the cost of reward redeemptions ($5 when a customer spends $65 through the app, we pay the difference if it ever goes above 8% of revenue).
Q: "What if I have ideas that can make this a better product?"
Awesome! We work directly with our partners to prioritize new features and add flexibility to our platform with every update. While we're always getting better and adding coffee-lovers to our marketplace, it's up to our partners to make joe as big or small a part of their business as they please. Shops that offer exclusive deals receive more orders per customer with higher average tickets so there is a lot to be gained by sharing the new service and taking the first step to competing on convenience with corporate chains. We're just happy we can play a part in growing your business together.