Caffe Ladro Upgrades All 18 Locations in Greater Seattle to the joe Point-of-Sale Platform for Coffee Shops

 

 

Outdated technology was holding back Caffe Ladro from growing

Caffe Ladro is a Seattle-based coffee roaster and retailer with 18 locations in the Pacific Northwest. The company has been a staple of the Seattle coffee scene since 1994, and it is known for its high-quality coffee and friendly service.

However, Caffe Ladro's point-of-sale (POS) system was outdated and difficult to use. This was causing a number of problems for the company, including long wait times for customers, low barista morale, inaccurate inventory tracking, and lack of insights into customer behavior. 

The solution: A growth platform built exclusively for coffee 

In 2023, Caffe Ladro decided to upgrade its point of sale system to the joe POS Platform for Independent Coffee which includes a growing number of tools and services tailored specifically to coffee shop needs.

 

The joe POS system is designed specifically for coffee shops, and it offers a Digital Relationship Platform on par with Starbucks including, but not limited to:

• A loyalty program that allows customers to earn points for every purchase and redeem them for free drinks or merchandise.
• A mobile app that allows customers to order ahead, pay for their drinks, and earn loyalty points from their phone.
• A robust reporting system that provides Caffe Ladro with insights into its sales, customer behavior, and barista performance.

The switch to joe POS has been a huge success for Caffe Ladro.

 

Benefits from making the switch to joe

The company has seen a significant increase in sales, customer satisfaction, and barista tips since making the switch. The new system is simple, easy to use, and it has drastically improved the customer experience.

Here are some of the quantifiable benefits that Caffe Ladro has seen since switching to joe POS:

• Monthly sales have increased 15% since switching to joe POS.
• Barista tips have increased by 30% since switching to joe POS.
• During the morning rush, wait times for customers have decreased.
• Caffe Ladro has gained valuable data insights into customer behavior since switching to joe POS. This information has helped the company to target its marketing campaigns more effectively and to develop new products and services that meet the needs of its customers.
  
  

Jack Kelly, CEO of Caffe Ladro, shares why selecting a system that goes beyond mere payment processing was crucial for their success.

 

 

Conclusion

The switch to joe POS has been a major success for Caffe Ladro. The company has seen a significant increase in sales, customer satisfaction, and barista tips since making the switch. The new system is simple, easy to use, and it has drastically improved the customer experience. If you are a coffee shop owner, I encourage you to consider upgrading to the joe POS system. It is a great way to improve your customer experience and boost your sales.