Earlier today, a major global outage at Cloudflare caused disruptions across hundreds of platforms—including ours. This incident temporarily impacted both joe Point of Sale partners and mobile ordering partners, resulting in periods where orders couldn’t be accepted or processed.
Cloudflare, which provides critical internet infrastructure relied on by organizations worldwide, confirmed the issue as a large-scale network outage affecting systems across multiple regions.
You can review Cloudflare’s official incident updates here:
🔗 https://www.cloudflarestatus.com
And additional coverage of the outage here:
🔗 https://www.theverge.com/2024/11/1/cloudflare-outage-internet-down
While this outage was entirely outside of our control, we fully understand the real operational and financial impact it had on your business. Not being able to accept orders—whether through POS or mobile—is incredibly disruptive, and our team was monitoring the situation in real time, ready to respond the moment services were restored.
To support shops affected by the disruption, we’d be happy to work with you and sponsor a promo code to share with your customers. If you’d like to activate a code for your shop, simply reach out to your Partner Growth Consultant or email us at support@joe.coffee. We’ll handle the setup and guide you through the next steps.
Thank you for your patience, partnership, and resilience. We’re honored to support you and are committed to helping your shop recover quickly after today’s unexpected outage.