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Refunding on joe
By Joe Success Team On January 22, 2021

Refunding on joe

This article is a part of a series of how-to articles and and best practices for utilizing the joe device to accept mobile...


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Tags: Tech Support

joe Merchant PLUS: Set Up Process

This article is a how-to article and and best practices for the using the joe Merchant PLUS. This article provides...


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Tags: Coffee Shop Launch, Tech Support

Searching Customers on joe Device

This article is a part of a series of how-to articles and and best practices for utilizing the joe device to accept mobile...


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Tags: Tech Support

Managing Inventory on joe POS

This article is a part of a series of how-to articles and and best practices for the joe Point of Sale (POS) system. This...


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Tags: Tech Support, joe POS

Fix to Delayed Orders on Square

Troubleshooting Delayed Orders on Square

If you've integrated joe with your Square device and are experiencing a delay in...

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Tags: Tech Support

joe POS: Set Up Process
By Cass Clark On December 4, 2020

joe POS: Set Up Process

This article is a part of a series of how-to articles and and best practices for the joe Point of Sale (POS) system. This...


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Tags: Tech Support, joe POS

Printing joe orders from your Square Device

Printing joe orders from your Square Device

Now that you have integrated joe with your Square device, create a seamless...


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Tags: Tech Support

Integrating joe with your Square POS

Background

Integrate joe with your Square POS system to accept and fulfill orders directly from your Square device. In this...


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Tags: Coffee Shop Launch, Tech Support

Downloading joe Merchant: iOS Device

Downloading joe Merchant - iOS Device

There are two ways to download joe to your own Android device. Both options take only a...


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Tags: Tech Support

Setting your device to

Setting your device to "Always Online" and accepting orders

We highly recommend running your joe merchant app on a designated...


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Tags: Tech Support

Creating a Deal
By Joe Success Team On August 20, 2020

Creating a Deal

A look into our deals feature compared to a promo code, how to create your first deal, and how we market this discounted item...


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Tags: Tech Support, Menu Support

Master your joe Menu
By Joe Success Team On August 7, 2020

Master your joe Menu

Read for a guide to navigating your joe menu, and all the features it has to offer for the most consistent and trustworthy...


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Tags: Tech Support, Menu Support

Reporting Frequently Asked Question

Reporting FAQs

As owner, you have access to our robust reporting system and can easily pull reports depending on your need....


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Tags: Partner Tips, Tech Support

Menu inventory on joe Merchant PLUS

This article is a part of a series detailing how to best utilize the features on your joe device. Below is a short how-to...


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Tags: Tech Support

Frequently Asked Questions

joe Frequently Asked Questions

Our joe blog offers an abundance of resources for you to maximize all joe has to offer! From...


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Tags: Tech Support

Add larger ticket items to your menu

Adding large ticket items to your menu

Merchandise, bags of coffee, home-brewing equipment, and gift cards are all common...


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Tags: Tech Support

Menu Categories
By Cass Clark On March 27, 2020

Menu Categories

Adding joe Menu Categories

joe menus offer three categories (Hot Drinks, Cold Drinks, and Food). However, if you are...


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Tags: Tech Support, Menu Support

Enabling Curbside Pickup
By Cass Clark On March 20, 2020

Enabling Curbside Pickup

{% video_player "embed_player" overrideable=False, type='scriptV4', hide_playlist=True, viral_sharing=False,...
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Tags: Tech Support

Adjusting Menu Items
By Joe Success Team On March 19, 2020

Adjusting Menu Items

Prior to your launch go through your prices on your joe merchant portal and compare them to your in-shop prices. This extra...


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Tags: Tech Support, Menu Support

Downloading joe Merchant: Android Device

Downloading joe Merchant - Android

There are two ways to download joe to your own Android device. Both options take only a few...


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Tags: Tech Support

Pairing a joe Device
By Joe Success Team On March 16, 2020

Pairing a joe Device

Background

This article is a part of a Launching on joe series to set you up for success in your first 30 days on the network....


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Tags: Tech Support

Update Your Store Hours
By Joe Success Team On December 20, 2019

Update Your Store Hours

Background

Creating a consistent and trustworthy experience for your customers begins with some of the most basic first steps,...


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Tags: Tech Support

Troubleshooting Your joe Tablet

Common app problems

joe merchant app requires two key features in your shop to run properly and be available to accept mobile...


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Tags: Tech Support

Bank Transfers
By Joe Success Team On November 4, 2019

Bank Transfers

Every shop has their own way of accounting from month to month and our system allows for your funds to be transferred as often...


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Tags: Tech Support

Summary reports for multiple store locations

Background

If you own and manage multiple shop locations, you have enough on your plate, and juggling individual reports can...


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Tags: Tech Support