This post is part of the "Building In Public" Series. No flashy editing, no perfect sound bites—just raw, honest conversations about what it really takes to scale a mission-driven business. Follow the series:
- 00:00 First hospitality-rich kiosk experience
- 00:55 Embracing New Paradigms in Business
- 03:01 The Role of Technology in Enhancing Customer Experience
- 31:51 Human Connection in Coffee Shops
- 33:37 Challenges and Solutions for Baristas
- 45:56 Future of Cashless Transactions
DISCUSS
Have strong feelings one way or the other regarding the role of kiosks in a coffee setting? Connect with fellow owners and share your thoughts, ideas, and questions in the Community Hub.
Want to connect directly with Bryan Reynolds of Anthem Coffee and Anthem Coffee School? Email Bryan@joe.coffee or connect with him in our Community Hub.
Debrief Overview
We sat down with Bryan Reynolds of Anthem Coffee and joe's first Premier Partner to unpack new learnings about customer experience, barista experience and the impact on hospitality and workflow following the launch of Joe Kiosk for the first time at Anthem's flagship location.
Join the Conversation
If you’re curious about bringing kiosks to your shop—or just want to explore how tech can enhance your hospitality—we’d love to talk.
Email me directly at thrive@joe.coffee.
Let’s build a better future for indie coffee—together.