Tags: Tech Support

Curbside and Pickup

Enable curbside pickup

Cafes, coffee shop and coffee bars on joe may now allow customers to choose curbside service for their walk out. Drive thrus which already walk out every order, can now turn on curbside as their only pickup option and enable their customers to alert baristas when they arrive. 

NOTE: With this new feature, tapping the Ready button after fulfilling the order is very important! When an order is ready, curbside customers will be able to notify baristas through the app that they've arrived.

In this article we'll review how to enable different pick up options from the merchant portal on a desktop computer or on the dedicated tablet, as well as provide a preview of a curbside order experience.

 

Option 1 - Enable from a desktop

enable curbside

  1. Log in to your merchant portal on a desktop,
  2. Click the Edit Store Info icon in the top right hand corner,
  3. Select the orange Edit Details button located to the right of your shop location,
  4. Click Settings tab and scroll down to the Pickup Types section
  5. Toggle Curbside to enable curbside pickup at your shop
  6. Your new pickup options will be live when your merchant app on the dedicated tablet updates, either from re-launching the app or opening the following day.

Option 2 - Enable from your joe tablet

  1. Select the dropdown menu in the top right hand corner, followed by Dashboard
  2. Select the Options tab and scroll to the Order Delivery Types section
  3. Toggle Curbside to enable curbside pickup at your shop
  4. Your new pickup options will be live when your merchant app on the dedicated tablet updates, either from re-launching the app or opening the following day.

Preview: Barista + Customer Experience

Below is a video of the barista and consumer experience side-by-side during a curbside pickup purchase.  

joe-i-have-arrived-demo

If you opt to provide multiple pickup options (curbside + pickup at counter) customers will have the option to choose their preferred method of pickup. Please be sure to check the type of order to view if it's "Pickup at counter" or "Curbside carry out".

If a customer selects "Curbside", after their order is complete they will be presented an  "I've arrived" button in their app. When a customer selects the "I've arrived" button, an audible alert of a car horn will sound on the tablet. It will only sound once and does not need to be dismissed.

 

For additional resources and best practices around providing the best customer experience, check out our Partner Success blog

Subscribe Our Blog